• IHG will not investigate enquiries on untracked bookings.
• Customers will only be rewarded when their stay is completed at the booked hotel.
• Rewards are only available for IHG room rates (any costs incurred outside of room for example dinner, parking or room service don't eligible for rewards).
• Specialty negotiated rates such as IHG Friends & Family or discounted group or corporate bookings are not eligible for Rewards. Rooms booked and paid for by IHG Rewards Club Points are not eligible either.
• Rewards are also not available on all IHG properties in Israel and any Kimpton properties in USA.
• Rewards are also not available at the following Holiday Inn locations: Salisbury-Stonehenge, North Beach Virginia Beach, Oceanside Virginia Beach, or London Gatwick Worth, the following Holiday Inn Express locations: Portsmouth Gunwharf Quays, Annapolis East-Kent Island, Guelph, Nags Head Oceanfront, Virginia Beach, or Slough, Staybridge Suites Chesapeake Virginia Beach or Crowne Plaza Danang & Holiday Inn Resort Hilton Head
• Rewards may be declined if you apply an additional discount that reduces your overall purchase price, e.g Voucher codes, student discount, staff discount
• Rewards are not available for any bookings made with a gift card or the purchase of online gift cards
• Rewards are also not available if your purchase is not fully completed online
• Rewards will be confirmed on average 6 weeks after the stay is completed.
• IHG calculates Rewards excluding VAT, delivery and any other charges.
Rewards are not calculated on postage / handling / delivery costs or associated purchase taxes in your region (This may include but not be limited to VAT, GST etc).