Rewards are only given on hotel bookings. Multiple bookings for the same hotel stay will not be rewarded nor when bookings are deemed to be not genuine personal customers' bookings. A valid email address and credit card are required when making a booking. Rewards are not given on bookings made with a booking.basic rate, when an early payment benefit has been received, or on any taxes, service fees, VAT or other hotel facility costs (including restaurant and spa).
Rewards will not be approved until 90-120 days after you have completed your stay.
Queries can only be investigated after your booking (stay) is complete.