In Store Terms, Conditions & FAQs
Terms & Conditions
Avios will only be awarded on purchases made with retailers featured on the ‘in store’ shopping pages of the eStore website after you have registered valid payment card(s) in your eStore and made qualifying purchases with the registered payment card(s) (in line with the specific offer Terms & Conditions which will be displayed on the eStore pages).
It takes up to 24 hours for each payment card to be fully registered for Avios awarding with qualifying purchases made.
No Avios will be awarded for purchases made using payment card(s) that were first registered in your eStore account less than 24 hours prior to the time of the purchase.
No Avios will be awarded for purchases made using Apple Pay, Android Pay, Samsung Pay, Wallet providers including PayPal and YoYo Wallet, Retailer store cards and payment cards not bearing the Amex, Visa or MasterCard/Maestro logos.
If you register payment card(s) that have previously been registered on your eStore account with another website for a similar purpose, this may exclude the same payment card(s) collecting Avios through all eStore’s retailers or other reward scheme, irrespective of whether or not the retailers appear on another website.
We reserve the right to change or withdraw retailers and offers featured on the ‘in store’ eStore website pages at any time.
If we believe that any form of misconduct has occurred in respect to your use of your eStore account we may not award or may remove any Avios from your account.
Missing Avios claims must be made within 85 days of your initial qualifying purchase date.
If you have any questions regarding these Terms and Conditions please contact us.
If coupon/voucher codes that are not listed on the eStore are used on a qualifying purchase, the purchase will be invalidated from earning Avios.
If gift cards, gift certificates or any other similar cash equivalents are used on a qualifying purchase, the purchase will be invalidated from earning Avios.
Frequently Asked Questions
What are Avios in store offers?
Avios in store offers enable you to collect Avios for expenditure at participating retailers when directly in their stores, by registering your payment cards to your eStore account and using a registered card to make the purchase. You will easily be able to see which retailers are participating through the in store section.
How do I earn Avios in store with retailers?
To collect Avios in store with a retailer, simply login to your British Airways Executive Club account, click on in store and then use the ‘register card’ functionality to register up to 10 of your payment cards, which will be registered to your eStore account.
You only need to do this once and you can add or delete cards at any time. You will be able to see which retailers are participating and what their current offers are on the in store website.
Then just use one of your registered payment cards for a qualifying purchase and we will do the rest. Please allow up to 24 hours for your card(s) to register before making your first purchase using that card.
Why do you need my card details?
We use your registered payment cards to track your spend in participating retailers to determine whether you are eligible to earn Avios. This avoids you needing to show a coupon, voucher or your or providing your British Airways Executive Club membership number to the retailer.
How do I register cards?
Sorry, unfortunatly you will be unable to register cards on Executive club eStore. We are working in this and it will be available as soon as possible
Which cards can I use to collect Avios in store?
You will be able to register UK issued credit and debit cards bearing the Visa, American Express, MasterCard or Maestro symbols.
Will my card details be safe?
Your card details will be kept secure. We will not be taking any payments from registered cards and the storage of your cards will fully conform to Payment Card Industry (PCI) data standards. For more information about PCI standards click here: https://www.pcisecuritystandards.org/
How long after registering my cards will they become active for in store offers?
It will take up to 24 hours for a payment card registered on the site to be registered to your eStore account.
How do I know which in store offers are available?
The participating retailers and current offers will change from time-to-time and can vary by individual. So we suggest you regularly login to see which offers are currently available to you.
How can I add or remove a card?
Using the 'edit cards' function on the website, you can add, amend or delete the payment cards that are registered to your eStore account. You can have a maximum of 10 cards registered at any time.
When should I see Avios earned through in store retailers, in my account?
Typically, a qualifying in store transaction will show in your eStore account as 'pending points' within 7 days of the transaction. It will then take up to a further 35 days for the Avios you have earned to move from 'pending' to 'approved'.
Why have the Avios I have earned through in store, not appeared in my account?
Avios collected through in store offers may take up to 35 days after the date of your purchase to appear in your account.
If you returned an item and received a refund, the Avios collected will be removed from your account. To collect Avios in store, you must first have registered the payment card that you used to make the purchase, up to 24 hours prior to purchase. You might not earn Avios in store if the same payment card is registered with another ‘card-linked offer’ programme. To avoid this, ensure that you delete or remove the card from any other ‘card linked offer’ programmes and re-register the same payment card again with BA in store.
If you can't see your Avios in your account 35 days after your purchase, please complete the 'Missing Avios' form by logging in and clicking the Missing Avios link. It may also be necessary for you to provide a scanned copy of your store receipt.